Apple Macbook Pro Keyboard Defect Lawsuit Investigation

Plaintiffs complain that when debris or dust reaches a key, it causes the keyboard to become unresponsive to keystrokes.

The complaint included multiple claims of an issue with the design of Apple's butterfly keyboard mechanism included in MacBook variants manufactured since 2015 and on MacBook Pro models since 2016.

The two MacBook owners have alleged that 2015 and later MacBook models and 2016 and later MacBook Pro models have keyboards that are prone to hardware failure.

The complaint also claims that Apple has been aware of the problem with its MacBook keyboards since shortly after the launch of the 2015 models but has failed to disclose the defect to customers.

The butterfly keyboard is designed as a low-profile switch that Apple claims is more responsive and robust than the traditional scissor-type keyboard.

Even if the lawsuit ends up being successful, which is not guaranteed, it will probably be years before any users receive anything in a settlement. According to Apple Insider, the company was hit by the lawsuit in federal court on Friday.

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It continues saying 'When the MacBook's butterfly keyboard fails, the keys stick and no longer register keystrokes. And the fact these models only come with USB-C ports is also a little divisive, but Apple isn't likely to add all the ports from older models back onto its upcoming laptops. They are demanding Apple to publicly acknowledge the design issues with its butterfly keyboard.

"As a result of the defect consumers who purchased a MacBook face a constant threat of non-responsive keys and accompanying keyboard failure".

Girard Gibbs LLP, which is representing the plaintiffs, wrote on its website: "Because typing is the primary goal of laptops, over time, consumers have become more and more frustrated with the keyboard defect". This time, the Genius Bar employee wasn't able to fix things through conventional tools and asked him to pay more than $700 to repair the out-of-warranty laptop. In a Change.org petition, the posting said "it's time" for Apple to recall "every MacBook Pro released since Late 2016, and replace the keyboards on all of them with new, redesigned keyboards that just work".

"The MacBook suffers from a latent defect", the complaint stated. Now it has led the company to a court.

The appellants are also accusing Apple of suggesting "self-help remedies".

The plaintiffs in the lawsuit are seeking damages and legal fees, as well as Apple covering the replacement costs for anyone who has purchased one of these laptops and is affected.

(Copyright © 2015. All Rights Reserved.)
 
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